Call to web

Call to web : an easy integration of inbound calls and co-browsing

Call to web enables agents to match an inbound call with a web session and to initiate a co-browsing session in one click. This feature is the perfect tool to integrate a live help solution in your contact center without needing to modify the organization of the center.

Call to web features

• Automatic match of the inbound call with the web session via a session number
• Instant co-browsing

Benefits of call to web 

• Easy integration of the live help solution in the contact center
• Lower website abandonments
• First contact resolution