Support

Client support in real time

Designed to improved contact centers reactivity, WISAFORCE PRO SUPPORT is a solution that helps reduce waiting time as well as support costs. Support in real time enables you to answer client queries with a single contact and to provide a personal support.

Live chat

Assist several clients simultaneously to reduce waiting time and increase the number of issues solved. Live chat is a very cost effective way to deal with client queries generally resulting in calls or emails.

Real time visitor monitoring

Target customers who will benefit from support such as clients exhibiting frustration behaviour or hot leads

Watch visitors

Observe visitors behaviour to understand their issues at once glance and better guide them on the website. The observation of several clients simultaneously is possible when the operator uses the live chat communication channel.

Co-browsing (option)

Shared control of the client to speed up agents work and provide a pro-active approach to support. Co-browsing helps agent solve issues, guide users on the website and help them fill online forms.

Features

Features of WISAFORCE PRO SUPPORT
Live chat
Click to call
Real time visitor monitoring
Watch visitors
Co-browsing
Multi-domain
Waiting queue management
Statistics