Proactive engagement

Proactive engagement: contact the right with the right message 

Proactive chat (or invitation to be called back) can be sent by the agents to targeted users. Invitations can also be triggered automatically based on the user’s behaviours. These invitations are the essential tools to maximise agents activity.

Proactive engagement features

• Agents can send invitations manually
• Set up of customised engagement rules
• Invitations can be customized according to the section of the site and user behaviour
• No duplicate sending to the same user

Benefits of proactive engagement

• Target customers who will most benefit from live help
• Retain and convert more customer by reaching out to prospects who abandon orders
• Connect customers through voice to address their issues