Live chat

Live chat: a point of contact with web users

The live chat is one of the most requested features on a website. It is a point of contact with web users and a very efficient tool to improve customer satisfaction and and their confidence in the website. Agents can use the information displayed on the monitoring to anticipate client’s needs and interrogation. Live chat established a quick and non-intrusive contact as well as it helps reducing support costs.

Live chat features

• Dialogue with several users simultaneously thanks to multi-chat
• Chat with visitors from different websites (multi-domain)
• Integrated and customizable live chat window
• Proactive chat invitations

Benefits of live chat 

• Immediate client handling
• Reduced support costs
• Conversion rates improved by 25%
• Personnalised support in real time