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Co-browsing

Co-browsing: a hands-on approach to customer service

Visitors often require advices to get through a a purchase and hands-on support to complete complex processes online. With the co-browsing feature, agents can establish a visual contact with the users and help them reach their goals. co-browsing offers more personal interactions leading to increased conversion rates, shorter resolution times and increased customer satisfaction.

Co-browsing featurescobrowsing

  • No download or install required by the user
  • 100% browser based for an improved confidentiality
  • Visualisation of a copy of the user's webpage
  • Visualisation of the user and agent mouse movements
  • Shared control of the webpage
  • Co-fill online forms
  • Compatible with all websites, intranets and extranets
  • Works across all commercial firewalls and browser pop up blockers
  • Compatible with Ipad and Iphone
  • Operator dock for user friendly co-browsing sessions

Benefits of co-browsing

  • Increase conversion rates
  • Increase cross-sell and up-sells
  • Improve client satisfaction
  • Lower client handling time
  • Improves online forms completion rates