Co-browsing

Co-browsing: a hands-on approach to customer service

Visitors often require advices to get through a a purchase and hands-on support to complete complex processes online. With the co-browsing feature, agents can establish a visual contact with the users and help them reach their goals. co-browsing offers more personal interactions leading to increased conversion rates, shorter resolution times and increased customer satisfaction.

Co-browsing features

• No download or install required by the user
• 100% browser based for an improved confidentiality
• Visualisation of a copy of the user's webpage
• Visualisation of the user and agent mouse movements
• Shared control of the webpage
• Co-fill online forms
• Compatible with all websites, intranets and extranets
• Works across all commercial firewalls and browser pop up blockers
• Compatible with Ipad and Iphone
• Operator dock for user friendly co-browsing sessions

Benefits of co-browsing

• Increase conversion rates
• Increase cross-sell and up-sells
• Improve client satisfaction
• Lower client handling time
• Improves online forms completion rates