Features
Visitor monitoring
Real time visitor monitoring enables agents to track web users on a website and to identify visitors who most require to be contacted by an agent.
Live chat
Live chat created a contact point with web visitors and it is a proven method to increase conversion rates and online sales.
Click to call
Instant call back positively impacts web users and creates a contact with the company before they reach a competitor website.
Proactive engagement
Sending customized invitations enables agents to target the right user with the right message. These invitations regulate and maximize agents activities.
Co-browsing
Co-browsing is the ideal tool to guide users on a website or provide hands-on support to resolve issues quickly. Co-browsing enables agents to co-fill online forms or browse complex websites or extranets.
Watch visitors
Thanks to the "watch visitor" feature, you can observe unobtrusively visitors behaviour on your website, their mouse movements and their potential issues to identify usability issues at one glance.
